Customer Service & Technical Support Specialist
Full Time • port st lucie
Moore Solutions Inc (MSi) empowers learners of all ages and backgrounds with career-ready skills through our innovative education technology solutions. We develop and distribute cutting-edge courseware and curriculum for K-12, higher education, and corporate training programs, focusing on technical and vocational fields.
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service & Technical Support Specialist
Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!
In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.
What you'll do:
- Answer incoming phone calls with a helpful and professional demeanor.
- Manage and resolve support tickets efficiently.
- Add and update customer information within our CRM system.
- Assist with the setup and configuration of various CRM aspects.
- Help the production team by adding courses to our Learning Management System (LMS).
What we're looking for:
- Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
- Strong IT skills and a solid technical acumen.
- CRM experience is a must.
- Extremely organized with a keen attention to detail.
- A quick learner who can synthesize information effectively.
If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!
Compensation: $15.00 - $17.00 per hour
Prepare for Industry Certifications with MSi
Moore Solutions, Inc. (MSi) provides hands-on courseware for industry certifications. We are constantly working to find better ways to help students, teachers, corporations, and individuals get certified.
Our innovative solutions provide everything needed to successfully prepare for exams and conduct effective courses. This includes assessments, learning materials, activities, and testing.
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